Terms & Conditions

Order and delivery terms

Valid from 12.11.2018

  General

  Ordering

Products can be ordered via interenet on spisfinland.fi. All orders will be verified via email to confirm price for delivery, delivery fees and ordered products. To receive order confirmation customer needs to enter an email address when placing an order. Customer agrees with our valid terms on each order.

  Order confirmation

We will send you an invoice via email, which confirms your order and delivery. From the invoice, you can see:
  • reference number
  • bank account number
  • total costs of the order

Payment methods

Products and develiry fees will be paid by invoices.

  Delivery time

Products will be shipped on all working days.

Shipping methods and delivery fees

Delivery fees include packaging and shipping fees. In case the delivery is needed with "Fragile" -package, extra fee for special develiry will be added accoring to valid fees of Posti. More information about package options, fees and delivery methods you can find from http://www.posti.fi/

  Exchange and return policy

Our customers have a right to exchange and return within 14 days. Returning is accepted only when products are still in unopened packages and can be sold again.

  With return application please attach:
  • customer number, name, company, address and telephone
  • bank account number

  Returning address:

SPIS Finland Oy

Ratamonkatu 31
53810 LAPPEENRANTA

Information about incorrect delivery or damaged product has to made within 14 days after receiving product. In case the package has been damaged during the shipping, reclamation has to be done immediately to Posti.

  Other

All rights reserved to update or modify our terms. Before each order, customer is required to read and accept our terms & conditions.

  SPIS Finland Oy will handle all the customer data confidentially and agrees not to share any of it to 3rd party.